XO99 Support: Official Contact Center

This is the place to quickly discuss problems, accounts and payments, from Dhaka or another city; XO99 Support works with bKash, Nagad and Rocket.

Start Contact

XO99 Support main number

4.5

Average rating

31,045

Review

101,265

Active user

99.3%

Uptime

How to reach XO99 Support quickly

Step 1

Write problem in one line

State which is blocked: account, payment or login; send a message in 30 seconds for a quick reply

Step 2

Provide security information

Give username and last login time so XO99 Support can verify quickly, please

Step 3

Allow 10 minutes for a response

Common issues are usually resolved within 10 minutes; complex payment cases may take a bit longer

Direct contact route

PR contact

Name: Sara Rahman; handles media inquiries, brand notes, and publications-related matters

Email: [email protected]

Phone: +880 1300 000 000

Press Kit

Logo, screenshots and brand notes are together; open the press kit from the link below

View Press Kit

Payment Help

Questions about bKash, Nagad and Rocket? A separate team handles it; Dhaka users usually write this first

XO99 Help: Account issues

If login is stuck

If password is incorrect, go to the XO99 Login page first; after two attempts, send a screenshot to support

Phone change: what to do

Close old session on new device, then verify account and re-login

Data not matching

If name and number don't match, verification stalls; please send matching with your national ID

On XO99 Contact page this routine reduces errors, and messages reach the right team faster

XO99 Contact payment guidance

What to send exactly

Transaction time
bKash, Nagad or Rocket name
Screenshot number

What not to send

Vague message
Cropped screenshot
Wrong account name

Match quickly

When transaction number is correct, the issue is quickly found; Dhaka users often solve with screenshots

Press release list

2026 Support Update

How fast XO99 Support routes, this new framework is here

Account verification note

3-step verification for new users is now clearer

Payment team's records

bKash, Nagad and Rocket lines are arranged separately

Dhaka service reference

Communication language for local users has been simplified

Essential pages for support

Open an account first Sign up guide See how to understand payment methods Payment page Useful for work

For newcomers Getting started Learn safe usage Game tips Read now

If more questions Answer to common questions Open, and if login is required, XO99 App View the page

Send a message to XO99 Support Team

Write a short message with name, issue and time to proceed

Send a message